Return & Refund Policy

All merchandise is non-refundable:
As every item is handmade to order, we do not accept returns or exchanges

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We do not accept cancellations:
Please plan your purchases accordingly as we cannot accept cancellations.

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Wrong or defective items: 

If you received an incorrect or damaged item, please contact us immediately so we can resolve the issue as soon as possible!

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Lost or delayed Package: 

We cannot be held responsible for any lost, damaged or delayed packages once they are given to the shipping provider. Once your package is shipped, the shipping provider is responsible for it. All shipping information is provided by ChitChats Canada/Canada Post/USPS and relayed to you on their behalf. We cannot guarantee the shipping provider's claims.

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By placing an order on our site, you confirm that you have read, understood and accepted this policy.